On diners, disappearing knowledge, and what loyalty actually required.
I loved this article a lot. Real and non-performative emotions are needed in any business. They are truly felt by a lot of customers.
thank you 🫶 your instincts with people are genuinely unmatched!
in a sense, personalization is what you do when you've already lost the relationship and you're trying to fake your way back to it. great piece!
well put! thank you
I loved this article a lot. Real and non-performative emotions are needed in any business. They are truly felt by a lot of customers.
thank you 🫶 your instincts with people are genuinely unmatched!
in a sense, personalization is what you do when you've already lost the relationship and you're trying to fake your way back to it. great piece!
well put! thank you